Responsible Gambling Policy
At Trust Stake we take responsible gambling seriously. Our priority is to keep play safe and under control, and to give you clear tools and information so you can manage your activity. If you ever feel that gambling is becoming a problem, we encourage you to use the controls below or contact our support team for help.
Player protection principles
We believe gambling should be an enjoyable leisure activity. We apply a range of measures to protect customers, including identity checks, monitoring for unusual activity, and tools that let you set limits or take a break. We also train our team to respond supportively to anyone showing signs of harm.
Activity-control tools
You can manage your account and set controls anytime from your account settings or by contacting live chat. Available tools include deposit limits, loss limits, session limits, reality checks and temporary account pauses. These tools are free to use and take effect immediately in most cases.
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced at any time and increased after an affordability check and any mandatory waiting period we apply.
Loss limits and session limits
Loss limits restrict how much you can lose over a chosen period. Session limits and reality checks remind you of time spent playing and can automatically log you out after a set session length.
Time-outs and account breaks
If you need a short break, use a time-out to lock your account for 24 hours up to several weeks. Time-outs are a quick way to step away without setting long-term restrictions.
Self-exclusion
If you want to stop playing for a longer period, self-exclusion options are available. You can exclude yourself for set periods, typically from six months up to permanent exclusion. During self-exclusion your account will be closed and you will not be able to open a new account while the exclusion is active.
Signs of problematic behaviour
Watch for warning signs and act early. Common indicators include:
- Spending more time or money than planned
- Chasing losses or trying to win back money
- Bothering family or friends about gambling
- Neglecting work, study or responsibilities
- Keeping gambling activity secret
Tips for maintaining control
Practical steps that help include setting deposit and session limits, scheduling regular breaks, only gambling with money you can afford to lose, and avoiding gambling when tired or upset. Use reality checks to keep track of time and spend, and consider removing saved payment details if you want extra friction.
Professional help and support organisations
If you or someone you know needs additional support, professional organisations can help. In the UK we recommend contacting GamCare, BeGambleAware or Gamblers Anonymous for confidential advice, counselling and practical support. If you need immediate assistance with your account, please use live chat or the support options in your account.