Terms of Use

These Terms and Conditions set out the rules for using the Trust Stake platform and explain the relationship between us and our users. They describe your responsibilities when you open and use an account, how we manage deposits, withdrawals and promotions, and the steps we take to keep play safe and compliant. By registering or using the site you agree to be bound by these terms.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is allowed per person unless we agree otherwise in writing. You must not share login details, transfer balances between accounts, or allow others to use your account. If you suspect unauthorised access you must tell us immediately.

We may require identity verification at any time to comply with legal and regulatory obligations. Verification documents should be valid and complete. While verification is pending you may be restricted from withdrawing funds or changing certain account details.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction and not be located in a restricted territory. You must register using truthful personal details. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed or where local law prohibits play.

Acceptable platform use

Our services must be used lawfully and in good faith. You must not use the site for money laundering, fraud, or any activity intended to exploit system errors. Automation, bots, VPN use to bypass territorial restrictions, multi-accounting and collusion are prohibited.

Prohibited behaviour

Abusive behaviour towards staff or other users, attempts to manipulate games or promotions, and deliberate exploitation of software faults will result in account suspension and possible forfeiture of funds and winnings.

General bonus and promotion rules

All bonuses and promotions have specific terms which form part of these Terms and Conditions. Qualifying deposits, wagering requirements, eligible games and time limits are set out in each offer. We may require additional verification before allowing bonus-related withdrawals. Abuse of promotions, including bonus chaining or using multiple accounts to secure an advantage, is not permitted and may lead to cancellation of bonuses and closure of accounts.

Deposits and withdrawals

Payment methods and limits are available in the cashier. We aim to process deposits instantly and withdrawals promptly, subject to verification checks. Withdrawal times vary by method and may be affected by security checks. Third-party fees may apply and are the responsibility of the account holder. We may apply withdrawal limits or pay large sums in instalments where necessary to meet compliance and affordability checks.

Dispute resolution

If you have a complaint please contact our support team at [email protected] with full details. We will acknowledge receipt and aim to resolve disputes fairly and promptly. If we cannot agree a solution you may have the right to refer the matter to an independent adjudicator where applicable.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Changes will be posted on the site and, where appropriate, notified to you by email. Continued use of your account after changes are posted constitutes acceptance of the revised terms. Significant changes will be highlighted to give you the opportunity to review them before continuing to use the service.